Process of Communication: - BBA - 1

Process of Communication:

         The process of communication involves decisions and activities by the two people involved, the sender and the receiver.

        The sender begins the process of communication. The sender has to be clear about the purpose (or goal or objective) of the communication and about the target audience (Or receiver) of the communication; that is, the sender decides why and to whom to send a message. Conscious or intended communication has a purpose. We communicate because we want someone to do something or think or feel in a certain way, that is, to influence the person.

There are five basic elements:

1. Sender/encoder/speaker

2. Message

3. Mediums

4. Channels

5. Receiver/ Decoder/ Listener

6. Feedback

        It is necessary to understand the relationship between the sender and receiver when communication takes place. The process demands that both the sender and the receiver pay attention to the finer aspects or elements of successful communication. 

A communication process follows the following steps:

- There is a sender

- The sender has an idea

- The sender encodes the idea into a message

- The message travel through the channel

- Noise in the transmission process

- The receiver gets the message

- The receiver decodes the message

- The receiver gives the feedback

       For the effective process of communication, there should be a well-defined goal in the mind of the sender. There should be a harmony between the goals of two communicators, and that makes the process of communication more effective. In all the situations, sender should necessarily keep in mind some points,

- Create awareness in the mind of the receiver on the topic

- Present his point of view with clarity and preciseness so it can avoid  confusion in the mind of the receiver.

- Achieve the goal of communication.

Conclusion 

      Effective and successful communication depends on the proper communication process. All the members in the organization will learn the proper communication system if they follow the communication process, by that they can easily stay away from the barriers of communication. The communication process is the perfect guide towards achieving effective communication. There could be certain barriers in communication process; those barriers are the factors that have negative impact on the communication process. There are also various models of communication process.

Reference book: - Business Communication. Sathya Swaroop Debasish & Bhagaban Das. PHI Learning Private Limited. New Delhi. 


Blog task:

Q.1 Explain the process of communication in brief.
Q.2 Which points a sender should keep in mind for the effective process of communication?

Introduction of Business Communication - Definition - BBA - 1

Introduction of Business Communication:

        

        Human beings cannot live in society without communication. Often society punishes men and women who do not behave properly by “ex-communicating” them. When a criminal is put in the jail the idea is to prevent him from communicating with the other members of society. 

        Communication is as old as man himself and humans start communicating from birth. When a baby cries it is communicating its need for attention or food. Any transmission of a meaningful message, which is understood, is communication. 

The word – Communication - Meaning

         The English word communication is derived from the Latin term ‘communis’, which means “to make common, to transmit, to impart”. All the three meanings are important but the general meaning is “Making common”. 

Communication – to make common – sharing and interaction 

        When a message is sent out it becomes communication only when it is understood, acknowledges, reacted to or replied to by the receiver. Human communication is not only depended by words, but it can be by actions, body language, dress, gestures, secret codes, signals, facial expressions and even by silence. It could also be unconscious or accidental. 

Definitions of Communication:

1. Keith Davis

“Communication is a process of passing information and understanding from one person to another”

2. The American Management Association

“Communication is any behaviour that results in an exchange of meaning”

3. George Terry

“Communication is an exchange of facts, ideas, opinions or emotions by two or more persons”

4. Peter Little 

“Communication is a process by which information is passed between individuals and/or organizations by means of previously agreed symbols.”

5. D. E. McFarland:

“Communication may be broadly defined as the process of interaction among human beings. More specifically it is the process by which meanings are perceived and understandings are reached among human beings.”

Reference book:
- Business Communication. Sathya Swaroop Debasish & Bhagaban Das. PHI Learning Private Limited. New Delhi.  


Questions for students:

Q. 1 - What is the meaning of "Business Communication"?
Q. 2 - Explain any  two definitions of Business Communication.

Character of Miss Smith - A Cup of Tea - Katherine Mansfield

Character of Miss Smith:

         Miss Smith is a poor girl. Rosemary met her outside of the antique shop. Miss Smith asked Rosemary for ‘a cup of tea’ due to winter season and cold. Rosemary was a rich lady and interested in charity. She thought that Miss Smith is poor and as a rich and responsible lady of the society she should help Miss Smith. She took Miss Smith at her home.

     

           Miss Smith was a poor girl and when Rosemary ensured her that she will take care of her like her sister, she was very happy. She thought she has found a caring and loving lady who will provide her good life. As soon as Rosemary reached the house with Miss Smith, She put Miss Smith’s hat and coat on the floor. By looking that the poor girl thought, it could be a tradition in Rosemary’s house to put the things on the floor.

          Rosemary provided tea and snacks to Miss Smith. The poor girl was feeling delighted. When Philip has come to home, he was shocked. He was not ready to keep this girl at his home. He has tried to convince Rosemary about her foolish act, but she was not ready to understand what Philip was telling.

         Philip was aware with his wife’s nature and he called Miss Smith ‘a pretty girl’. That idea worked and Rosemary has told Miss Smith to leave the house. She also informed Philip that,

"Miss Smith won't dine with us tonight."

         In this story we can consider the character of Miss Smith as the victim of the charity system of rich society. First, Rosemary has shown ideal dreams to Miss Smith for her own sake and then because of her inconvenience, she told Miss Smith to leave the house. Poor people are always the playing tool/toy for the rich.

Background of the story : Click here

Character of Rosemary   : Click here 

Character of Philip          : Click here

Character of Philip - “A cup of Tea” – Katherine Mansfield

Character of Philip:

         

           Philip is the husband of Rosemary. He is aware with the nature of his wife. He is one of the minor characters of the story, but he plays a very important role in the story. 

            Rosemary took Miss Smith at her home and decided to serve her as her sister. She thought, by helping Miss Smith she can gain good publicity and people will appreciate her act. When Philip come home and he saw Miss Smith and told Rosemary that she should not allow a poor girl to stay with them but Rosemary was not ready to understand what Philip was trying to tell her. He said,

"But what on earth are you going to do with her?" cried Philip.

          In this case, Philip was smart husband. He was aware with the fact that Rosemary is not doing all this with her heart. Philip attacked on the weakness of every woman. He said that Miss Smith is pretty girl and this compliment was a kind of a hammer on the mind of Rosemary. Rosemary thought that if Philip will admire Miss Smith time and again then what will happen with their marriage life. She told Miss Smith to leave and also game some money. After that she asked her husband,

“Am I Pretty?”

         We can observe that the character of Philip is a necessary part of the story. He has helped Rosemary to come out from her artificiality. He has put a mirror upon the ‘fake-reality’ of the charity system of rich people or the upper class. 

Background of the story : Click here

Character of Rosemary   : Click here
Character of Miss Smith : Click here